Customer Service/Sales Coordinter New York Showroom
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C and C Milano
Customer Service/Showroom Sales
This is a position for a highly motivated person who possesses skilled customer service experience and superb communication skills. Highly developed skills in word, excel and related computer programs and comfortable with a wide range of office tasks and technology. Must have knowledge in the area of textiles or related field such as wallcovering, furniture, rugs, home furnishings .
• A friendly, professional and poised demeanor is required in assisting client for this luxury showroom
• High level of ownership, accountability and initiative.
• Extremely detail oriented with strong organizational and analytical skills.
• Excellent ability to multi-task
• Demonstrated passion for excellence in providing the best customer experience
• 5 year of customer service experience
• Handle incoming call and inquiries regarding product, inventory, pricing
• Oversee and place fabric reserves, orders and process payments
• Make decisions, solve problems, analyze information for excellent customer service experience
• Liaison daily with Italian division of customer service daily to communicate territory sales needs and questions
• Communicate and deliver clear and precise communications to customers regarding all aspects of the ordering process
• Look to members of the team to assist you in situations where you need outside expertise.
• Actively engage with the customers regarding pricing issues, fabric availability and re-selection, credit requirements/applications, resale certificates and financial statements.
• Assist in showroom sales
• Suport sales efforts for the NY territory include NY, NJ and CT.
We appreciate your interest, however, we will reply only to those who’s qualifications meet our criteria.
Please no phone calls.
EDUCATION AND EXPERIENCE:
• BA or BS degree preferred
• 5 years’ experience in customer service in textiles, home furnishings, or other related business related fields where demonstrated problem solving and customer resolution methods have been employed.
C&C Milano is a luxury lifestyle company based in Milan, Italy that focuses on home textiles, wallcovering, trim, furniture, rugs and lighting. The brand has a strong presence in Europe and the USA, with current expansion in Asia. C&C Milano offers custom made and innovative design, and the exclusivity of unique hand-made items. The attention to detail by C&C Milano is guaranteed to be of the highest standard, in line with the traditional quality of items “Made in Italy”.