Client Relationship Specialist
Details for mobile devices
Innovations in Wallcoverings, Inc.
Must love social media and spreadsheets.
Part digital marketing specialist, part database manager, the Client Relationship Specialist will be responsible for all direct marketing communication with clients. The ideal candidate is creative (to dream up daily social media posts), thorough (when crafting e-newsletters) and organized (in order to analyze the connections between digital media, direct mail and sales).
This is an opportunity for an independent, client-focused individual to drive their own projects while working with beautiful, designer products every day.
- Social Media
o Develop a comprehensive social media strategy in line with marketing goals
o Propose creative strategies to engage and grow social media following
o Meet daily goals for social media posts and interactions
o Keep online profiles up to date
o Plan, track and report on social media advertising
- Email Marketing
o Maintain clean and current email lists
o Develop e-newsletters that further marketing strategies
o Track and report on e-newsletter engagement
- Client Relationship Management
o Keep detailed and organized records of client interactions
o Distribute sales leads to the sales team
o Assist with the development of materials for direct mail campaigns
o Prepare, pack and ship all direct mailings
o Provide timely and accurate CRM reporting
o Suggest software updates to streamline processes
- Organized, thorough and attentive to detail
- Proactive; able to plan ahead and anticipate challenges
- Intimate knowledge of social media platforms like Facebook, Instagram and Twitter
- Experience with CRM software or a genuine excitement about exploring new software
- Expert with Excel
- Excellent English writing skills
- Strong graphic sensibility
- Experience with Adobe Creative Suite helpful
- 1-3 years of digital marketing and/or database management experience
Come join the family! Innovations is a family owned business now in its second generation. We have been a leader in the industry since 1975 and looking for a candidate to help continuing building our successful brand for the years to come.
Who is Innovations
Innovations is a globally recognized for our innovative designs of vertical surfaces. Our headquarters and design studio is in Soho New York. We pride ourselves on design, originality and customer service whilst emphasizes a family atmosphere.